Understanding Make an Offer

MySolitaireConcepts.com is dedicated to give its customers better quality and value for money. We welcome our customers to Make an Offer to purchase any product at a price of their choice. The customers can offer a price that they would buy the product at. If the ‘offer made’ matches our criteria we will sell the product at the same quoted price. 

Automated Process– To maintain a free and fair process we follow the entirely automated process .The selection and approval of the offer is made through this automated process. If the price matches the criteria and proves to be worthwhile for the company the offer is approved.

  Conditions of the Offer 

• This is a binding offer; the transaction cannot be reverted once the quoted price is confirmed.
• You can make only one offer at a time. If the offer is rejected the automated system allows maximum three chances. Since the system randomly selects the second and the third change, some customers get all the three chances others two or only one.
• There is no fixed limit to the number of offers approved, if the all prices match our criteria we will sell them all. However if none of the prices offered prove to be worthwhile we may not sell any of the products.
• The products purchased through Make an Offer do not enjoy the 60 Day Return Policy. The product is only refunded unless there is an error on behalf of MySolitaireConcepts.com
• In any case, if the Ring you got from MySolitaireConcepts.com does not fit your size, please send it back to us within 60 days from the invoice date.  We will resize it approximately within 10-14 business days, and this service is absolutely free of charge* (*However, the customer has to absorb all the shipping charges except the resizing as a result of MySolitaireConcepts.com’s error).  As some of the designs' resizing may damage the rings, please contact 1-866- for resizing confirmation.
  

  For more details Call MySolitaireConcepts.com customer service at (866-697-6548)

  Make an Offer- Return Policy

The products purchased through Make an Offer do not enjoy the 60 Day Return Policy. The product is only refunded unless there is an error on behalf of MySolitaireConcepts.com

  Conditions of Return

The product can be replaced after deducting 35% charges of the actual cost along with shipping charges.

• Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund.
• If the item is a diamond, the original gemological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. The diamond certificate has a $200 replacement fee. If the certificate is not returned, the cost of replacing it will be charged.
• If the item is a gift, it is important that the authorization number be written on the MySolitaireConcepts.com address label. As with any purchase, the gift recipient may exchange the item.
  

  Resizing

In any case, if the Ring you got from MySolitaireConcepts.com does not fit your size, please send it back to us within 60 days from the invoice date.  We will resize it approximately within 10-14 business days, and this service is absolutely free of charge* (*However, the customer has to absorb all the shipping charges except the resizing as a result of MySolitaireConcepts.com’s error).  As some of the designs' resizing may damage the rings, please contact 1-866-697-6548 for resizing confirmation.

  Return Process Time

All requests will be processed after our laboratory inspects and verifies the condition of the item. Returns take approximately five to seven business days to process upon receipt of the item.

Understanding Installment Payment Plan for MySolitaireConcepts.com

MySolitaireConcepts.com’s three-step payment plan is designed to help the customer with easy interest free installments. Please take few minutes in understanding our payment schedule.

The 3-step installment plan divides the total payable amount in easy fractions of 1/2, 1/4th and 1/4th. For example if a customer purchases an item worth $350 (free shipping), he will to pay the first 50% of $ 350 i.e. $ 175 (+ taxes & shipping) during the time of placing an order. The second payment of $ 87.50, 25% of the total amount, has to be made within 60 days from date of shipping. And finally the last installment of $ 87.50, 25% of the total amount, has to be paid within 60 days from day of your shipping.

   Taxes and Discounts

All tax and shipping charges are added to your first installment.
Incase of any discounts, all discounts are deducted from the third and final installment.

    Shipping

The product will be shipped only after the product is ready and once we have received the first payment/installment. To secure our company and our customers from any kind of fraud we expect that the customers provide us with correct address and credit card information. Depending on the proximity of your residence and our inventory availability, there can be slight fluctuations in the delivery.

    Failure of payment

If the customer fails to make the payment within the stipulated time, he/she will be liable to pay additional charges (interest charges of 36% per year + $39.99 late fee) for each installment.

    Alteration of the Plan/Payment Date

The customer can make the payment of one or both the installments before the stipulated date. To pre-pone the date of payment of any one or both the installments, the customer has to make a request to the MySolitaireConcepts.com. He/She should mail at accounts@MySolitaireConcepts.com or call the customer care personally informing about the change. The company as per its discretion may approve or reject the request.

The customer can request an extension of the day of payment of any one the remaining two installments. To postpone the date of payment of any one installment, the customer has to make a request to the MySolitaireConcepts.com. He/She should inform through mail at accounts@MySolitaireConcepts.com or call the customer care personally informing about the change. The company as per its discretion may approve or reject the request.

• The customer can only make one request for the extension of the date.
• Any failure to provide information within the fixed time will make the customer liable to additional late payment charges.
• Multiple requests to shift the date will make the customer liable to multiple late payment charges.

    Alternate Payment Methods

The customer can choose to pay through a credit card, which is our standard procedure. The customer can also pay through money order/check or wire transfer by duly informing the customer care at accounts@MySolitaireConcepts.com.The check or money order should be delivered at MySolitaireConcepts.com one week prior to installment due date,. Prior notification of all date changes will help us process your payments in time. The rescheduling of the payment is company’s discretion.

If MySolitaireConcepts.com is not informed by email to accounts@MySolitaireConcepts.com.com of alternate payment method for 2nd or 3rd installment, the customer may be charged the late fee and interest (only applicable if the check, money order or wire transfer is applied to the account after the installment due date).

In case of more queries or doubt, please feel free to call our customer care service at our toll free numbers
+1-866-697-6548
+1-212-379-6305

Hope you have a pleasant experience shopping with us!

    Installment Payment plan for MySolitaireConcepts.com.

MySolitaireConcepts.com’s three-step payment plan is designed to help the customer with easy interest free installments. Before we process the order, please take few minutes in understanding our payment schedule.

The 3-step installment plan divides the total payable amount in fractions of 34%, 33% and 33% of the item cost. For example if a customer purchases an item worth $350, our 3step installment plan will help him/her pay for the merchandise in three easy payments: The first 34% i.e. 119$ (+ taxes) during the time of placing an order. The second installment worth $115.50, next 33% of the total amount, should be paid within 60 days from date of shipping. The third installment, which is the last fraction of 33% i.e. $115.50 has to be paid within 60 days from day of your shipping.

    Taxes and Discounts

All tax and shipping charges are added to your first installment. Incase of any discounts-all discounts are deducted from the third and final installment.

    Shipping

The product will be shipped only after the product is ready and once we have received the first payment/installment. To secure our company and our customers from any kind of fraud we expect that the customers provide us with correct postal address and credit card information. Depending on the proximity of your residence and our inventory availability, there can be slight fluctuations in the delivery.

    Failure of payment

If the customer fails to make the payment within the stipulated time, he/she will be liable to pay additional charges.

    Alteration of the Plan/Payment Date

The customer can make the payment of one or both the installments before the stipulated date. To pre-pone the date of payment of any one or both the installments, the customer has to make a request to the MySolitaireConcepts.com. He/She should drop a mail at www.MySolitaireConcepts.com and call the customer care personally informing about the change. The company as per its discretion may approve or reject the request.

The customer can request an extension of the day of payment of any one the remaining two installments. To postpone the date of payment of any one installment, the customer has to make a request to the MySolitaireConcepts.com. He/She should inform through mail at customerservice@MySolitaireConcepts.com and call the customer care personally informing about the change. The company as per its discretion may approve or reject the request.

• The customer can only make one request for the extension of the date.
• Any failure to provide information within the fixed time will make the customer liable to additional late payment charges.
• Multiple requests to shift the date will make the customer liable to multiple late payment charges.

    Alternate Payment Methods

The customer can choose to pay through a credit card, which is our standard procedure. The customer can also pay through money order/ cheque or wire transfer. However, the cheque should be delivered at MySolitaireConcepts.com one week prior to shipping date, duly informing the customer care at customerservice@MySolitaireConcepts.com Prior notification of the changes will help us process your order in time. The rescheduling of the payment is company’s discretion.

Incase if you assign a new time for the payment, post-order-placement your order, you will liable for an additional multiple charges. For postponing your payment you need to contact the customer service representative via phone or email. The company is not responsible if the authentic address and information is not received.

In case of more queries or doubt, please feel free to call our customer care service at our toll free numbers
86-6697-6548
88-8258-8585

Hope you have a pleasant experience shopping with us!

60 Day Return Policy

Mysolitareconcepts.com assures fine quality, design and price. We believe that our diamonds and timeless jewelry would meet rather exceed your expectations. However, if you are not completely satisfied, you can exchange or return the product. We are pleased to offer a 60-day return policy on all purchases, except Make an Offer and Customized products.*
*Customized products are the ones specially made on request of the customer.

TO RETURN OR EXCHANGE AN ITEM:

   Call for Authorization Number- Call Mysolitareconcepts.com customer service

    Fill the Return Form- Complete the Return Form provided with the original packing materials.

   Packing- Securely pack your item(s) along with the original packing materials- including Mysolitareconcepts.com Return Form, Packing Slip and the Diamond Certificate if       appropriate, in a plainly wrapped cardboard box (the post office has these available if you do not).

    Mail – For your protection, please insure the package for the full amount of the invoice plus shipping charges. Also request  a return receipt  to ensure the shipment is tracked.*

• Send the package by FedEx, if the value of the items ‘being returned’ is less than $500. 
• If the item ‘being returned’ is more than $500 Priority Registered Mail is the safest way to ship high-value items. FedEx and UPS will not insure goods over $500.
• For returns of over $500 from outside the US, please contact a 3rd party insurance company to arrange coverage.
  

*Mysolitareconcepts.com is not responsible for items lost or damaged while shipping.

    Our Address- Clearly print your name and address on the outside of the package in the return area.

Mail the package to:

MySolitaire
Returns Dept
7 West, 45th Street #1605
New York, NY 10036

Please be careful: You should NOT write Mysolitareconcepts.com, jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.

CONDITION OF RETURN

Returns are simple, but are subject to certain rules:

    Packages without a Return Authorization Number will not be accepted for refund.

    The item MUST be received at Mysolitareconcepts.com WITHIN THE SPECIFIED DAYS from the date of shipment of the order from Mysolitareconcepts.com. Any items received        after the specified days from the shipment date will not be accepted for refund.

    Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund.

    If the item is a diamond, the original gemological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. The diamond       certificate has a $200 replacement fee. If the certificate is not returned,  the cost of replacing it will be charged.

    If the item is a gift, it is important that the authorization number be written on the Mysolitareconcepts.com address label. As  with any purchase, the gift recipient may exchange       the item.

ADDITIONAL NOTES

    In any case, if the Ring you got from Mysolitareconcepts.comdoes not fit your size, please send it back to us within 60 days from the invoice date.  We will resize it  approximately       within 10-14  business days, and this service is absolutely free of  charge* (*However, the customer has to absorb all the shipping charges except the resizing  as a result of       Mysolitareconcepts.com’s error).  As some of the designs' resizing may damage the rings, please contact 1-866-MYSOLITAIRE for resizing confirmation.

    All products bought through Make an Offer cannot be refunded unless there is an error on behalf of Mysolitareconcepts.com

    Custom or special orders, personalized and engraved items cannot be refunded unless there is an error on behalf of Mysolitareconcepts.com

    Mysolitareconcepts.com will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Mysolitareconcepts.com will refund shipping and handling       costs only if the return is a result of Mysolitareconcepts.com's error. Refunds will be made in the same form as the original purchase.

    If an item is returned due to error in shipping address entered by the customer, an additional $29.95 will be charged. If the package shipping  address has to be changed after       shipping then  MySolitaire will charge an extra $19.95 for the shipment. Any orders not accepted by the customer upon delivery will be charged $19.95 for the return shipping costs.

RETURN PROCESS TIME

60 Warranty

mysolitaire.com congratulates you for your purchase. Your beautiful new piece of jewelry is covered for a period of sixty days against any manufacturer's defects. Mysolitareconcepts.com will, at its option, repair or replace the item, provided the item be returned within the stipulated warranty period, accompanied by the proof of purchase.

This warranty is void if the item has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship. We are happy to repair an item out of warranty at a nominal charge. We are sorry, but there are no refunds.

Please be aware that since each Product is one-of-a-kind, MySolitaire.com cannot guarantee that it will be delivered exactly as the image appear on the web site, and it may slightly differ from the image, including but not limited to the gemstone color.